10 Essential Skills for Public Servants: A Handbook by Shahid Hussain Raja

2nd Edition

Ten skills essential for effective and efficient srvice delivery by the public servants

10 essential skills for public servants: a handbook

Being a public servant is an honour and a privilege on the one hand but a great responsibility on the other. Faithful discharge of your duties demands you being very effective in service delivery, efficient in execution and honest in your public dealing. This short handbook is an attempt to list down the skills which can help you to transform yourself into that mould. Fortunately, all these skills which you will need while performing your duties, can be learnt and are not inherited. It only demands whole hearted commitment and dedicated efforts to learn them.

Genre: SOCIAL SCIENCE / Developing & Emerging Countries

Secondary Genre: SELF-HELP / General

Language: English

Keywords: Public Service, government service, governance, public servant, civil service, skills, Leadeship, Management, Ethicis, Morality, Emotional Intelligence, Computer Literacy, Information Technology, Change Management, Public Policy, Resource Management

Word Count: 70,000

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Sample text:

Whatever the system of political governance in a country, presidential or parliamentary, the crucial role its public service plays in its effective governance cannot be overemphasised. They are not only the pillar of stability in the body politic of a nation-state but are also the agents of change. From the end of the WW2 Italy has seen more than 60 governments but the state never crumbled-thanks to its civil service. Japan owes its phenomenal growth to several factors but the role of its MITI was crucial in its transformation from a war-ravaged economy to the second biggest global economy in less than half a century.

Although the executive power rests with the elected   representatives in a democratic setup, it is always exercised through the civil services who by virtue of their knowledge, experience and understanding of public affairs help the public representatives to formulate the public policies and then implement these policies for improving the quality of life of its citizens. An honest, neutral, effective and efficient public service is the only guarantee for an efficacious development and governance process.

In any country, its public sector is a multi-functional institution. It not only provides “soft” public goods, such as defence, law and order, property rights, macro-economic management, social services etc., but also make it possible for the private sector to supply “hard” private goods like food, shelter, clothing etc. Sustainable supply of these hard public goods and services necessitates the creation of an investment-friendly environment in the country. Only a capable public service can create that kind of favourable investment-friendly environment in the country which can attract investment, accelerate the rate of growth and hence the quality of life of its citizens.


Book translation status:

The book is available for translation into any language except those listed below:

Already translated. Translated by TETKEU Leonard Necker
Author review:
TETKEU Leonard Necker translated my one other book namely "10 Essential Skills for Public Servants: A Handbook" into French. Again I must compliment him for the pain he took to complete this assignment with full dedication. It is not only a faithful translation but he submitted it within the timeframe we agreed upon. Grateful. Regards. Shahid
Already translated. Translated by John Wannecke
Already translated. Translated by Fabiana Rodrigues Castelo Branco
Author review:
Fabiana Rodrigues Castelo Branco was very kind to accept my invitation to translate my book "10 Essential Skills for Public Servants:A Handbook". Full marks to her for taking such a keen interest in the assignment resulting in a very faithful translation of high quality within a very reasonable time frame. Best thing about her was that she always kept me abreast of the developments and pointed out the grammatical mistakes she noticed during the translation! Thank you
Already translated. Translated by juan vicente pereira

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