Hi, Walter here!
Experienced in Customer Service, mostly in the BPO and Call Center industry. +6 years providing quality customer service through different channels such as outbound and inbound calls, emails and chats. Seeking to put together my job experiences with my college degree (translation).
Fully committed to keep growing in my professional and educational areas. Fast-learning, detail-oriented and complex problems solving.
2 years as a Quality Analyst for a Food company. Used to evaluate Customer Care agents and provide them with personalized coaching and daily feedback. QA coachings were provided on a daily basis from Monday to Saturday via Teams meetings or emails. Acclimated to work with metrics reports and internal Key Performance Indicators (KPIs).
Soccer and baseball player, dogs lover, garden enthusiast, always in motion!
| Title | Translate into | Role | Rating |
|---|---|---|---|
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Spanish
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Main translator
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Not provided
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