Customer Loyalty provides the world's leading tools, strategies, and principles from the world's leading strategic business professionals. These are the systems and practices real world entrepreneurs and business leaders are using every day in their businesses to increase their customer loyalty and the overall lifetime value of their customers.
Genre: BUSINESS & ECONOMICS / General#1 in Categories on Amazon: Business, Customer Relations, Sales Training
Sold over 20,000 copies across all distribution channels
Won the Motivational Minds Book Award in 2013
In recent years, with the economy being unstable and the
world looking for answers, companies all over the globe
have been searching for ways to get back to the basics of
business. An important factor that most industries are taking
into account is the concept of customer loyalty, and how
they can improve the relations between the buyer and the
business. Ascertaining a positive relationship with clientele
is essential to the sustained success of businesses and business
owners. With this in mind, I have written a book that
can guide business owners to take action in their companies,
and preserve the esteem of their loyal customers.
What is Customer Loyalty?
Customer loyalty is building a constructive and lasting
relationship between a business, the employees, the product,
and the consumer. Patronage to a business is established
within the first encounter with the business. The consumer
desires a product or service and it is provided. Companies
that are able to construct trustworthiness between their merchandise
and the customer are more than likely concentrating
their efforts around customer loyalty programs.
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Chinese
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Italian
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Translation in progress.
Translated by Ornella Vecchio
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Portuguese
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Already translated.
Translated by Bianca Busato Portella
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